Shipping and delivery:
* Tassaouq.com is delivering products to its customers around the world in cooperation with many international companies, primarily DHL and Aramex.
* When a customer purchases from Tassaouq.com, by paying the value of shipping directly, Tassaouq.com is responsible for paying the value of shipping from Turkey to the address that the customer installed.
* Other than that, Tassaouq.com is not ultimately responsible for any customs duties, value added taxes or any other taxes applied in some countries, so we advise our valued customers to inquire about their local laws before making the purchase. Any process of returning or damaging the products by the local authorities as a result of not paying the customs fees by the customer is the responsibility of the customer only.
* Tassaouq.com apologizes for not offering free shipping offers in war zones and some dangerous areas
* Tassaouq.com is obligated through the agreement signed between it and the shipping companies operating to deliver the shipment to the address that the customer installed, in some cases some customers install wrong or incomplete addresses or do not receive the shipment, which arranges additional fees for Tassaouq.com, so Tassaouq.com continuously With customers to ensure receipt of their shipments directly, and he is obliged to bear the delivery charges including visiting the shipping company for the fixed address twice, and in the event that the customer does not receive the shipment due to a wrong address, incomplete, not present at home constantly, refusing to receive the shipment, and after the second visit to the customer’s address, the shipment will remain in The closest branch of the shipping company until the customer receives it by himself, and in the event of non-receipt the shipment is destroyed or returned without any material responsibility or excessive expenses towards the customers.
* After the customer makes the purchase, the shipment is prepared directly by Tassaouq.com, and it is delivered on the same day or the next day to the shipping company during business hours in Turkish time, during all days of the week except Saturday and Sunday.
* For orders that are completed on Saturday, they are delivered to the shipping company on the same day or Monday during business hours in Turkish time, depending on the conditions of the shipping schedule.
* For orders made on Sunday, they will be delivered to the shipping company on Monday during business hours in Turkish time.
* Orders made on national holidays in Turkey are delivered to the shipping company the next day during business hours in Turkish time.
* After the shipment is delivered to the shipping company, it arrives to the address correctly installed within 5-7 business days under general conditions.
* Tassaouq.com is not responsible for any type of import duties that are imposed in some countries on postal parcels, Tassaouq.com is not responsible for preventing some goods from entering some markets
* In some cases, shipments are delayed due to logistical difficulties “weather conditions, work … etc”, or for official reasons “checking by the security or customs authorities, etc.” or for any other emergency reasons, and in all these exceptional cases Turkey does not bear Stor Responsibility for delay.